Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Dan Keamanan Dan Kerahasiaan data terhadap Kepuasan Nasabah Pengguna Layanan Internet Banking

Kharismawani, Sania (2020) Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Dan Keamanan Dan Kerahasiaan data terhadap Kepuasan Nasabah Pengguna Layanan Internet Banking. Ringkasan Skripsi thesis, STIE YKPN.

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RINGKASAN SKRIPSI Sania Kharismawani- 111628852.pdf

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Abstract

This study aims to determine the influence of system quality, information quality, service quality, and security and privacy of data to costumer satisfaction in using internet banking services. The samples in this study were obtained using purposive sampling method on the bank’s costumer who has used internet banking services. After the selection, it taken 57 respondents which used to be the research samples. Using the multiple regression analysis method, the result for the 4 hypothesis indicates that variables system quality, information quality, and security and privacy of data did not affect costumer satisfactions. Meanwhile, service quality has positif and significant influence to costumer satisfactions.

Item Type: Thesis (Ringkasan Skripsi)
Additional Information: Skripsi dapat dibaca di Perpustakaan dengan call number KHA p 6912/2020
Uncontrolled Keywords: system quality, information quality, service quality, security and rivacy of data, costumer satisfaction.
Subjects: AKUNTANSI > Sistem Informasi Akuntansi
Divisions: Program Sarjana > Ringkasan Skripsi Akuntansi
Depositing User: Pustakawan STIE YKPN
Date Deposited: 27 Apr 2021 07:46
Last Modified: 28 Apr 2021 05:34
URI: http://repository.stieykpn.ac.id/id/eprint/1102

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