Items where Author is "Rimbasari, Ana"

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Rimbasari, Ana and Wijaya, Nikodemus Hans Setiadi (2020) Examining the Relevance of T-CRM and H-CRM for the Bank-Customer Partnership Quality and Willingness to Invest More. Jurnal Manajemen Bisnis, 11 (2). pp. 214-223. ISSN E-ISSN: 2622-6308 P-ISSN: 2086-8200


Rimbasari, Ana (2020) Implikasi Aplikasi Customer Relationship Management (CRM) di Industri Perbankan: Relevansi T-CRM dan H-CRM pada Kualitas Hubungan dan Perilaku Nasabah. Jurnal thesis, STIE YKPN.

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